Get your money back

You signed up, you found us in a shop, you bought a Frost Lab. Now send us the proof and we’ll send your money straight back to you.

Buy it

Pick up Frost Lab at any store that carries us and keep the receipt.

Send proof

One photo showing the receipt and the Frost Lab product together, plus where to pay you.

Get paid back

We check it and send the money by Zelle, Venmo or PayPal.

Claim your refund

Limit one refund per customer. Takes about a minute.

Please don't ask the store for a free one

Buy your Frost Lab like any other customer and pay the shop as normal. We refund you directly — the store is never asked to give anything away, and they are not involved in your refund.

Frost Lab products only — limit one per customer

It has to be a Frost Lab branded product. Check the pack says Frost Lab before you buy. Any other brand of frozen dessert is not eligible, even with a valid receipt.
Limit one per customer. One refund per person, ever. We go by your email address, so a second claim under a different spelling of the same address won’t go through.

First name

Last name

Limit one refund per customer — we check this email address.

Phone

Where you bought it

Store name

Store ZIP code

Date of purchase

Just the 5-digit ZIP of the store — we don’t need the full address.

Amount you paid

Where to send your money

How should we send your refund?

ZelleStraight to your bank VenmoTo your username PayPalTo your PayPal email

Payment details

Your proof of purchase

Photo of your receipt

📸

The photo has to show the receipt and the Frost Lab product together in one shot. A receipt on its own can’t be approved.

📷 Choose a photo Take one now, or pick one you already have

Anything we should know? (optional)

I confirm this is a Frost Lab branded product, that this is my own first claim — limit one per customer — and that everything above is correct.

We only use these details to check your claim and send your refund. Nothing else, ever.

❄️

Claim received

Nice work — that’s everything we need.

Your reference —

Limit one per customer. That was your one claim — there’s no need to send another, and a second one under the same email won’t go through.

What happens next

Our team checks your receipt photo — usually within a couple of business days.
Once it’s approved we send your money back the way you asked.
Keep an eye on your email — we’ll write to you if anything looks unclear.

Questions? Email info@frostlab.us and quote your reference.

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✅

We already have your claim

There’s already a claim on file for that email address.

It’s limit one per customer, so there’s nothing more for you to do — we’re already working on it. If it’s been a while and you haven’t heard from us, get in touch and we’ll chase it up.

Email info@frostlab.us and we’ll take a look.

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